Lucas Schneider

Experience

Worked for a global fintech company that provides a platform for cross-border payments, digital wallets, and alternative payment methods.
Provided tier 2 support for WordPress websites through chat by diagnosing, troubleshooting, and resolving technical issues to ensure seamless website performance.
Managed Linux servers by executing terminal commands and using Virtuozzo to maintain server stability and optimize performance.
Executed monitoring tools to proactively track server health and website functionality, addressing potential issues before they impacted users.
Performed routine website maintenance and implemented general fixes to uphold functionality and enhance user experience.
Employed Jira for efficient issue tracking and Intercom for professional and timely communication with customers to resolve inquiries and concerns effectively.
Utilized WordPress, Linux, Virtuozzo, and Jira.

Employed by a company that offers a range of web hosting services, including shared hosting, VPS hosting, and dedicated servers.
Promoted to the sales team based on exceptional customer support performance and internal evaluations.
Managed a portfolio of client accounts, maintaining strong relationships and delivering excellent service.
Used CRM software (Pipedrive) to manage and track sales activities, ensuring accurate forecasting and pipeline management.
Negotiated contracts and pricing terms with clients to achieve win-win outcomes and maximize profitability.
Collaborated with Marketing and Customer Support teams to improve onboarding and post-sales experiences, fostering customer satisfaction and retention.
Executed sales through phone, email, and chat, utilizing strong communication skills and persuasive sales techniques to achieve targets.
Utilized Pipedrive.

Offered web hosting support to customers by addressing technical issues, providing guidance, and ensuring timely resolutions.
Maintained high customer satisfaction ratings through effective problem-solving and personalized support.
Used technical skills in WordPress, cPanel, and advanced troubleshooting to optimize customers' hosting experiences.
Collaborated with cross-functional teams to resolve complex technical issues and ensure seamless customer experiences.
Participated in training programs to stay updated with the latest hosting technologies and best practices.
Utilized WordPress.

Worked for a company that offers web hosting services and domain registration, and has its data center, providing a fast and secure platform for websites.
Promoted to mid-level after just seven months, recognizing exceptional performance and contributions as a Junior Specialist.
Acquired in-depth product knowledge to assist customers in selecting the most suitable hosting solutions for their needs.
Demonstrated leadership by managing weekend shifts and providing guidance and support to junior team members.
Approved refunds and handled compliance cases, ensuring adherence to company policies and customer satisfaction.
Provided chat support for web hosting services by addressing inquiries, troubleshooting issues, and ensuring customer satisfaction.
Specialized in WordPress, cPanel, WHM maintenance, and advanced support via SSH and FTP.

Performed routine maintenance and troubleshooting of computers, networks, and software to ensure smooth operation and minimize downtime.
Provided technical support for an ERP management system called SysRech, addressing user issues and system optimization needs.
Collaborated with the sales team to design and build custom computer setups tailored to client specifications.
Administered and maintained company servers running on Linux and Windows Server.

Provided personalized assistance to customers by recommending suitable medications and pharmaceutical products based on their needs.
Managed and organized stock inventory, monitored expiration dates, and ensured timely replenishment.
Performed accurate sales transactions and ensured efficient checkout processes.
Assisted customers with essential information regarding proper medication usage, adhering to regulatory standards.